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mhollandsworth1977's avatar
mhollandsworth1977
Copper Contributor
May 23, 2022

iCloud for Outlook Incorrect Username or Password

I have posted this in the Apple forums, but thought I would try this community as well.  I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the c...
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Praline's avatar
Praline
Copper Contributor
Thank you so much for your very quick reply Jmcrawf. I will try again in the next few days…as now here it is getting late, but FYI, I also remove completely iCloud and re-installed it. I must admit, this quite frustrating. I was all afternoon on this, and for the first time , think that I started to think of going with a mac, with all the problems I have had with Microsoft. Still at least all my phone, IPad and computer would be on the same platform. In any case, I will give another shot. Cheers, and many thanks again for very clear explanation you provided.
jmcrawf's avatar
jmcrawf
Brass Contributor
Sep 30, 2022

You're welcome.

One more set of tips before you/we giveup:

a) Open an elevated command prompt (run-as administrator), then running the command "DISM /online /cleanup-image /restoreHealth" and then when that is done, "SFC /scannow". Then reboot. This will find and fix any operating system files that need to be udpated or are corrupted.
b) Do a full online repair for Microsoft Office. Then reboot.
c) And then remove/replace the outlook add-in as per the 15 steps above.

That will make sure all of your Windows and MSOffice files are up to date and properly configured before you remove and replace the Outlook add-in. It may fix the issue. Or, if it doesn't fix it, at least you'll know that the problem isn't Windows or Office.

It's definitely frustrating. Even moreso because it's just this one add-in / .dll for outlook that is losing its credentials -- everything else in iCloud for windows works fine for me without any intervention.

Personally, I like Windows more than OS X. But... I do look on with envy as my friend with a Mac has everything work seamlessly, including contacts, photos, iMessage chat, facetime, and even copy/paste between devices. It's astounding to watch.

Good luck.

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