Forum Discussion
How to escalate support issues.
I have an issue with Microsoft's Backup and Restore and File History on Windows 11. Specifically, the shadow copy space is empty and set to 1GB, but the error complains that the shadow space is full or too small. (I've run through every support article available) This was all working fine (on Win 11) until a couple of weeks ago.
However, the support chat claims this is 3rd-party software and that Windows 7 backups cannot be restored to Windows 11, which has nothing to do with the issue at hand. The machine has never had Windows 7 installed, but the support agent insists that Windows 7 is unsupported, and hence, I'm using 3rd-party software and will not transfer me to anyone else, and no longer responds.
The agent's reasoning just doesn't make sense to me.
Is there any way to raise a support issue for Windows 11 or its components?
This reminds me of trying to install Windows Vista; although it was a forced upgrade that failed, the support agent just insisted Microsoft Vista wasn't Microsoft software.
5 Replies
It sounds like a frustrating scenario, but based on what you've detailed, the problem is clearly with Windows 11's Backup and Restore/File History, not Windows 7 or any third-party applications. Sometimes support agents misinterpret the problem or follow scripts that are not appropriate for the circumstance. The ideal method is to gently request that your case be escalated to a Windows 11 product specialist or a tier-https://reboltfasteners.com//technical support agent, and if necessary, ask for a supervisor. Document the issue with screenshots of the mistake and shadow copy settings, since concrete proof helps to prevent miscategorization. You can submit a support ticket through the Microsoft Support website or the Get Help app in Windows 11, and official forums such as Microsoft's Tech Community or answers.microsoft.com can occasionally help escalate difficulties. Social media, such as Microsoft Support on Twitter (@MicrosoftHelps), is also surprisingly efficient in capturing attention. The idea is to calmly emphasize that this is a Windows 11 system issue and request a higher-tier assessment with all relevant proof.
Windows uses VSS to create snapshots for backups and File History. If shadow copy storage is full or not expanding, it can prevent new snapshots, causing backup failures. Even if space is allocated, issues with VSS components or disk corruption can cause errors.
Run vssadmin resize shadowstorage /for=C: /on=C: /maxsize=5GB in Command Prompt (Admin) to increase the shadow copy storage space.
Thank you for posting, but I have already tried the usual fixes found online.
Submit detailed feedback via Microsoft's Feedback Hub application or by visiting their official website, explicitly requesting technical engineers to investigate and resolve this issue in your description.
