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Calebv007's avatar
Calebv007
Copper Contributor
Dec 03, 2024

Help! When clicking "Sign In" on computer profile bounces me right back to the lockscreen.

Hello!

 

(I'll be referring to the page where you see your time and date after booting up your computer as the Lockscreen, since I don't really know the official term for it.)

 

Posting this for a friend who has very little Windows knowledge and is very dyslexic. Said friend just got a new PC, and we set it up yesterday. We got some of his apps installed, blah blah blah, you probably know the drill. Restarts/logins had worked fine an hour prior. However, after going to log back in after a restart, we were greeted with an issue that would torment us the rest of the night. Upon clicking the "Sign In" button, we were just bounced right back to the lockscreen. 

 

So far we have tried

-Booting in safe mode

-Booting in safe mode with the network thing disabled

-Normal restarts

 

Something possibly noteworthy: in the recovery menu, clicking on troubleshooting just brought me to the advanced options. No options for a reset. Another possibly noteworthy thing is that when he tried to sign in using safe mode, the Sign In button flat out just did nothing. No booting to the lockscreen, nothing.

 

I'll try to get a video later today, but no promises. Any help is appreciated.

 

Thanks in advance,

~Caleb

device management
Features
security
  • PatrickHarris's avatar
    PatrickHarris
    Iron Contributor
    Apr 05, 2025

    1. Restart your computer 
    Force shutdown (press and hold the power button for 10 seconds) → Restart 
    2. Check the keyboard function 
    Ensure that the Caps Lock/Num Lock is not abnormal (incorrectly entered passwords may result in a failed logon) 
    3. Repair using Safe Mode 
    Hold Shift in the logon screen → Click the power icon → Restart 
    Go to Troubleshooting → Advanced Options → Startup Settings → Restart 
    Press F4 to go to Safe Mode
    Try to log in at 
    4. In Safe Mode: 
    Press Win + R and type netplwiz 
    Click Add → Create New Local Account 
    Log in with the new account to test 
    5. System Repair Commands 
     Administrator CMD Run 
    cmd 
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    6. Check for Critical Services 
     Make sure that the following Services are running (in Safe Mode): 
    Press Win + R and type services.msc 
    Check and start: 
    Credential Manager 
    Windows Update 
    Microsoft Account Sign-in Assistant 
    7. Reset Windows 
    At the logon screen → Hold Shift and click Restart 
    Select Troubleshooting → Reset this computer

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