Forum Discussion
Help! When clicking "Sign In" on computer profile bounces me right back to the lockscreen.
1. Restart your computer
Force shutdown (press and hold the power button for 10 seconds) → Restart
2. Check the keyboard function
Ensure that the Caps Lock/Num Lock is not abnormal (incorrectly entered passwords may result in a failed logon)
3. Repair using Safe Mode
Hold Shift in the logon screen → Click the power icon → Restart
Go to Troubleshooting → Advanced Options → Startup Settings → Restart
Press F4 to go to Safe Mode
Try to log in at
4. In Safe Mode:
Press Win + R and type netplwiz
Click Add → Create New Local Account
Log in with the new account to test
5. System Repair Commands
Administrator CMD Run
cmd
sfc /scannow
dism /online /cleanup-image /restorehealth
6. Check for Critical Services
Make sure that the following Services are running (in Safe Mode):
Press Win + R and type services.msc
Check and start:
Credential Manager
Windows Update
Microsoft Account Sign-in Assistant
7. Reset Windows
At the logon screen → Hold Shift and click Restart
Select Troubleshooting → Reset this computer