Forum Discussion
Error when Upgrading Windows from 23H2 to 25H2
Hi,
I am really hoping that somebody can help me with the issue that I am experiencing right now which is as following:
I work in school Environment, and I am trying to upgrade all the devices that we have in school at the moment to Windows version 25H2, but when I am doing that on devices that are connected to our school domain and still has Windows version 23H2 every time at the end of the process of upgrading the device it is undoing changes and getting back to Windows version 23H2.
Can somebody help me with this problem?
I have already use options such as: Windows Update from the settings, Windows Assistant from the official Microsoft Website, ISO image mounted on the computer and Media creation tool, but nothing has been successful so far.
Every time it is undoing changes and getting back to Windows version 23H2.
It would be great to have this issue resolved.
Krzysztof Szyszko
Hi,
This usually happens in domain-managed environments (like schools or organizations), where upgrade restrictions or policies are applied.
Even if you try different methods (Windows Update, ISO, Assistant), the system can automatically roll back if something is blocked or not compliant.
Please check the following:
- Group Policy restrictions:
- Some policies can block feature updates or limit allowed Windows versions
- Windows Update for Business / WSUS settings:
- The device may be configured to stay on a specific version (like 23H2)
- Endpoint management tools (Intune or similar):
- These can enforce update rings or prevent upgrades
- Compatibility or driver issues:
- Check C:\$WINDOWS.~BT\Sources\Panther\setuperr.log for rollback errors
- Make sure the device meets all requirements for the target version
In school environments, this behavior is often expected if policies are not updated to allow the new version.
You may need to review or update the organization’s update policies before upgrading.
Let me know if this helps đź‘Ť
- Group Policy restrictions:
7 Replies
Hi,
This usually happens in domain-managed environments (like schools or organizations), where upgrade restrictions or policies are applied.
Even if you try different methods (Windows Update, ISO, Assistant), the system can automatically roll back if something is blocked or not compliant.
Please check the following:
- Group Policy restrictions:
- Some policies can block feature updates or limit allowed Windows versions
- Windows Update for Business / WSUS settings:
- The device may be configured to stay on a specific version (like 23H2)
- Endpoint management tools (Intune or similar):
- These can enforce update rings or prevent upgrades
- Compatibility or driver issues:
- Check C:\$WINDOWS.~BT\Sources\Panther\setuperr.log for rollback errors
- Make sure the device meets all requirements for the target version
In school environments, this behavior is often expected if policies are not updated to allow the new version.
You may need to review or update the organization’s update policies before upgrading.
Let me know if this helps đź‘Ť
Thank you, after reviewing logs and deleting some drivers it is upgrading.
Thank you for the advice, after reviewing logs I discovered that indeed the problem was occurring because of some incompatible drivers that I needed to get rid of before upgrading the Windows system.
Glad to hear that! Incompatible drivers are a very common cause for upgrade rollbacks. Thanks for sharing the solution đź‘Ť
- Group Policy restrictions:
Hi,
This usually happens in domain-managed environments (like schools or organizations), where upgrade restrictions or policies are applied.
Even if you try different methods (Windows Update, ISO, Assistant), the system can automatically roll back if something is blocked or not compliant.
Please check the following:
- Group Policy restrictions:
- Some policies can block feature updates or limit allowed Windows versions
- Windows Update for Business / WSUS settings:
- The device may be configured to stay on a specific version (like 23H2)
- Endpoint management tools (Intune or similar):
- These can enforce update rings or prevent upgrades
- Compatibility or driver issues:
- Check C:\$WINDOWS.~BT\Sources\Panther\setuperr.log for rollback errors
- Make sure the device meets all requirements for the target version
In school environments, this behavior is often expected if policies are not updated to allow the new version.
You may need to review or update the organization’s update policies before upgrading.
Let me know if this helps đź‘Ť
- Group Policy restrictions:
