Forum Discussion
Can't Sign in to anything with my Microsoft account
After the last update or so, I can't sign in to the Microsoft store or the Xbox app or the settings. There is no error code or anything, it just flashes the sign in page and disappear. In the store I get the error "We encountered an error. Please try signing in again later." and that's all. I tried all sorts of thing like resetting and repairing the Microsoft store and Xbox app, but those did nothing. i tried these commands "sfc /scannowsfc /scannow" and
"Dism /Online /Cleanup-Image /RestoreHealth" but still nothing.
Does anyone have the same error or knows a fix, please let me know.
Thanks
4 Replies
Hi,
This usually happens due to a broken Microsoft sign-in component in Windows, especially after updates. Since basic fixes didn’t work, try the steps below:
- Sign out of your Microsoft account from Windows (Settings > Accounts > Your info) and sign in again.
- Reset Microsoft Store cache: press Win + R, type wsreset.exe and press Enter.
- Reinstall Web Experience Pack (important for login UI):
- Open PowerShell as administrator
- Run:
Get-AppxPackage *WebExperience* | Remove-AppxPackage
Then reinstall it from the Microsoft Store
- Check Xbox services:
- Press Win + R → type services.msc
- Restart: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service
- Make sure date/time and region are correct and synced
If the issue continues, it may be related to your Windows user profile. Testing with a new local user account can help confirm that.
Let me know if this helps 👍
Reset the Microsoft Account and Windows Web Experience Pack apps in the list of apps within Windows Settings.
It is a network issue. Please reboot the router and computer.
Ensure your system's date and time are correct. Incorrect settings can cause sign-in issues.
Go to Settings > Time & Language > Date & Time and enable "Set time automatically."
