Forum Discussion
ASUS Windows 11 laptop displays a blue screen after resetting BitLocker and cannot enter Safe Mode
The computer's indicator lights are working normally, but the screen won't turn on. After consulting with support, I reset BitLocker. When I entered the unlock key, the system displayed a blue screen, and I couldn't enter Safe Mode. Attempting to use boot hotkeys like F3 and F7 didn't work either. How can I fix this?
4 Replies
Does Win RE (Recovery mode) still works? If yes, then go to Troubleshooting-->More options (Advanced options)-->command prompt (enter password of an admin account if needed)-->notepad-->file-->open(save, save as also works) then save everything you need and reinstall.
And also, what is the stop code? You showed us the message, but not the QR code or the stop code. If it's something system and not component related, then go to the command prompt in Win RE (again if works) And type sfc /scannow. It also can be updates. You can go to more options-->revert updates. If it's not among the six buttons, click the text bellow "More troubleshooting options". Good luck!
Based on your description of entering the Bit Locker recovery key only to be met with a blue screen, you're likely experiencing what's called a BitLocker recovery loop. The key itself appears to be correct (since it was accepted), but a critical Windows system file or driver is corrupted, causing the operating system to crash immediately after the drive is unlocked .
Try connecting to an external monitor or TV via HDMI, DisplayPort, or VGA.
Sometimes, the internal display might be disabled or malfunctioning.
