Forum Discussion
After updating to Windows 11 existing PIN not available (asks for a company account)
I have a personal DELL notebook bought with Windows 10, registered to me and my personal Microsoft Account. I also work at a University that uses Microsoft 365 and I use my company account for apps (Teams, PowerPoint, etc.). I set up Windows Hello on Windows 10 with fingerprint recognition and a PIN.
After updating to Win 11, the Windows Hello fingerprint scan option works fine, but the PIN option is no longer available, a message appears underneath the option:
"Sorry, this PIN isn't working for your organization's resources. Tap or click here to fix it"
When I click, it asks me to log in with a company account to set it up (doesn't allow me to use my personal Microsoft Account).
Why is Win 11 telling me "this PIN isn't working for your organization's resources" when I only want to use it to access my PC (which, again, is registered with my personal - and not my company's - account)? While on Win 10, the PIN was correctly working...
What would be the best course of action here to enable again the PIN option?
Hello,
Try FIX 1 mentioned here:
https://www.kapilarya.com/sorry-this-pin-isnt-working-for-your-organizations-resources
Let us know if this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.KapilArya thank you very much. I tried the fix, but I was only partially successful.
First off, I couldn't access the C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft folder from Windows Explorer. It only grants me access to C:\Windows\ServiceProfiles and from there I cannot open any subfolders. Note that my account has administrator privileges.
I can access the folder via cmd (run as administrator). I tried to take ownership of all folders and subfolders under ServiceProfiles using the following commands:takeown /f C:\Windows\ServiceProfiles /r /d y icacls C:\Windows\ServiceProfiles /grant administrators:F /t
But I still cannot open those folders from Windows explorer.
I renamed Ngc to Ngc.old via cmd and it did the trick to make the "sorry this PIN... etc." message disappear and let me set a new PIN. However, when I try to do that, after logging in with my personal account credentials and setting a PIN I keep getting a "Something went wrong" error.
Any suggestions?Okay, try setting PIN from login screen, see if that works. Refer 2nd part here:
https://www.kapilarya.com/how-to-setup-pin-in-windows-11Also make sure, if you're signed in with Microsoft account, verify the account.
Keep us posted!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
