Forum Discussion
Windows hangs randomly and touch pad freezes for some seconds
My windows 10 is hanging randomly for every half an hour and the touch pad also hangs for some second and becomes normal
My system has clean windows ,8 GB RAM 512 SSD and purchased just 10 days back
Please let me know how to fix this issue.
- Let's make this easy for you. Since this is a brand new system, just contact Dell. They will be the best suited to help you, up to and including a warranty replacement.
If the system was purchased brand new, I wouldn't mess around with suggestions that may or may not work, from here.
This issue could be anything from faulty power supply/ram, video card or motherboard component to just to many background program running all at once.
Even if you boot into safe mode and it all works fine it may still be a hardwrae issue as safe mode uses generic drivers that have no functionality to use more complicated functions of hardware - especially in the case of graphics cards, plus the power requirements in safe mode are reduce because of what I just said about drivers.
If it were me (over 20 years experience as a PC technician for private individuals and corporations) I would immediately pick up the phone and call Dell support. That's what they are their for. Backup all you documents and data before calling them.
Hello Roopi123,
Suggest you to run System File Checker scan:
1. Search for 'command prompt' using Cortana or Windows Search.
2. From results, right click on Command Prompt and select Run as administrator.
3. Type sfc /scannow command and press Enter key.
4. Let the command complete and then reboot the machine.
If issue still persists, perform clean boot:
https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows
Hope this helps!
