Forum Discussion
Windows hangs randomly and touch pad freezes for some seconds
If the system was purchased brand new, I wouldn't mess around with suggestions that may or may not work, from here.
This issue could be anything from faulty power supply/ram, video card or motherboard component to just to many background program running all at once.
Even if you boot into safe mode and it all works fine it may still be a hardwrae issue as safe mode uses generic drivers that have no functionality to use more complicated functions of hardware - especially in the case of graphics cards, plus the power requirements in safe mode are reduce because of what I just said about drivers.
If it were me (over 20 years experience as a PC technician for private individuals and corporations) I would immediately pick up the phone and call Dell support. That's what they are their for. Backup all you documents and data before calling them.