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Windows 10 install fails
I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1.
I am trying to upgrade it to 10. I used the download program for windows 10 but receive a message that “Windows 10 installation failed.
This occurs when I download to the pc and to an usb device.
When I try to boot from the usb drive, it tell me that I must run it from the setup file drive after the pc boots. Still fails.
Looking for help.
I have a license key for windows 10.
I am trying to upgrade it to 10. I used the download program for windows 10 but receive a message that “Windows 10 installation failed.
This occurs when I download to the pc and to an usb device.
When I try to boot from the usb drive, it tell me that I must run it from the setup file drive after the pc boots. Still fails.
Looking for help.
I have a license key for windows 10.
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
Deleted
Tried to run the program downloaded by the link and got the message in the attached document. When you click on the learn more link on the message, it takes you the download we have been trying.
Saw this message on the screen displayed by your link: "If you’re looking to upgrade your existing Windows 7 or Windows 8.1 PC, go to Get Windows 10 to learn more about upgrade options." This takes you to the screen where we have been downloading the install program.
Anything else you can think of would be appreciated.
more information about ISO installation
Hi Richard2085,
Are you trying to upgrade your existing Windows 8.1 installation or its new installation?
- I am trying to upgrade the installation from 8.1 to 10, keeping the applications and data. I believe doing a new installation would wipe everything out. That might be the last choice.
Hi Richard2085
Upgrading Windows 10 from Windows 8.1, you need to run setup manually from Windows Explorer, you don't need to boot your PC from the USB.
