Forum Discussion
Windows 10 install fails
I am trying to upgrade it to 10. I used the download program for windows 10 but receive a message that “Windows 10 installation failed.
This occurs when I download to the pc and to an usb device.
When I try to boot from the usb drive, it tell me that I must run it from the setup file drive after the pc boots. Still fails.
Looking for help.
I have a license key for windows 10.
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
Hi Richard2085,
Are you trying to upgrade your existing Windows 8.1 installation or its new installation?
- I am trying to upgrade the installation from 8.1 to 10, keeping the applications and data. I believe doing a new installation would wipe everything out. That might be the last choice.
- If it is a new installation of Windows 8.1 , then try run Windows Update and download and install all updates before performing the upgrade.
- Sorry now I saw that you have a key for Windows10, so this is a good step.
Tried to run the program downloaded by the link and got the message in the attached document. When you click on the learn more link on the message, it takes you the download we have been trying.
Saw this message on the screen displayed by your link: "If you’re looking to upgrade your existing Windows 7 or Windows 8.1 PC, go to Get Windows 10 to learn more about upgrade options." This takes you to the screen where we have been downloading the install program.
Anything else you can think of would be appreciated.
I propose to make a new installation media according to the instructions from the link - which is used to perform a clean installation of Windows10 - also on other computers, this will also remove everything and reinstall the system.
"Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.
Before you download the tool make sure you have:
An internet connection (internet service provider fees may apply).
Sufficient data storage available on a computer, USB or external drive for the download.
A blank USB flash drive with at least 8GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.
Check a few things on the PC where you want to install Windows 10:64-bit or 32-bit processor (CPU). You’ll create either a 64-bit or 32-bit version of Windows 10. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type.
System requirements. Make sure the PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer's website for additional info about updated drivers and hardware compatibility.
Language in Windows. You'll need to choose the same language when you install Windows 10. To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel.
Edition of Windows. You should also choose the same edition of Windows. To check what edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. Windows 10 Enterprise isn’t available in the media creation tool. For more info, go to the Volume Licensing Service Center.
Microsoft Office products. If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see Download and install Office 365 Home, Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office 365.
If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program."
