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Richard2085's avatar
Richard2085
Brass Contributor
Nov 17, 2021
Solved

Windows 10 install fails

I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
  • Richard2085's avatar
    Richard2085
    Nov 23, 2021
    I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

    Thank you for all your support. It was gratefully appreciated.
Deleted's avatar
Deleted
Nov 23, 2021

Richard2085 

 

And has the computer manufacturer installed an additional antivirus - other than Defender?

In this case, I suggest you uninstall it!

 

Richard2085's avatar
Richard2085
Brass Contributor
Nov 23, 2021
I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

Thank you for all your support. It was gratefully appreciated.
  • Shark1210's avatar
    Shark1210
    Copper Contributor
    Jan 15, 2022
    Hi Richard,I am having the same problem currently(trying to update from win 8.1 to 10). Could you please share the steps? And which version of the windows 10 version did you download?
    Thank you
    • Richard2085's avatar
      Richard2085
      Brass Contributor
      Jan 15, 2022

      Shark1210 I cannot remember the version number, but it was a much older version.  He provided me with a link to a location where I could select it was a listing of older updates.  I had asked him if there were older versions prior to the version that is currently version that is available to download via Microsoft's web page. Try contacting a support person.

      • Shark1210's avatar
        Shark1210
        Copper Contributor
        Jan 15, 2022

        Richard2085 Ohkay! I managed to install it somehow,thank you for your reply! Take care 🙂

  • Deleted's avatar
    Deleted
    Nov 23, 2021
    I am very happy!
    Best regards

Resources

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10 install fails","id":"message:2978097","revisionNum":1,"repliesCount":33,"author":{"__ref":"User:user:1222067"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Windows10space"},"conversation":{"__ref":"Conversation:conversation:2978097"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2978097"},"body@stripHtml({\"truncateLength\":200})":"I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...","body@stringLength":"588","rawBody":"I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1.

I am trying to upgrade it to 10. I used the download program for windows 10 but receive a message that “Windows 10 installation failed.

This occurs when I download to the pc and to an usb device.

When I try to boot from the usb drive, it tell me that I must run it from the setup file drive after the pc boots. Still fails.

Looking for help.

I have a license key for windows 10.","kudosSumWeight":1,"postTime":"2021-11-17T15:09:44.278-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2978097_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24037},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:2978097":{"__typename":"Conversation","id":"conversation:2978097","solved":true,"topic":{"__ref":"ForumTopicMessage:message:2978097"},"lastPostingActivityTime":"2022-01-15T10:06:51.383-08:00","lastPostTime":"2022-01-15T10:06:51.383-08:00","unreadReplyCount":33,"isSubscribed":false},"ModerationData:moderation_data:2978097":{"__typename":"ModerationData","id":"moderation_data:2978097","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2978097_1":{"__typename":"Revision","id":"revision:2978097_1","lastEditTime":"2021-11-17T15:09:44.278-08:00"},"AcceptedSolutionMessage:message:2995904":{"__typename":"AcceptedSolutionMessage","id":"message:2995904","conversation":{"__ref":"Conversation:conversation:2978097"},"author":{"__ref":"User:user:1222067"},"revisionNum":1,"uid":2995904,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Windows10space"},"parent":{"__ref":"ForumReplyMessage:message:2995889"},"subject":"Re: Windows 10 install fails","moderationData":{"__ref":"ModerationData:moderation_data:2995904"},"body":"I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

Thank you for all your support. It was gratefully appreciated.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-11-22T22:27:22.668-08:00","lastPublishTime":"2021-11-22T22:27:22.668-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":15454},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:Windows10space/message:2978097/message:2995904","readOnly":false,"editFrozen":false,"body@stringLength":"214","rawBody":"I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

Thank you for all your support. 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Richard2085 

 

And has the computer manufacturer installed an additional antivirus - other than Defender?

In this case, I suggest you uninstall it!

 

","body@stringLength":"388","rawBody":"

 

 

And has the computer manufacturer installed an additional antivirus - other than Defender?

In this case, I suggest you uninstall it!

 

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Windows 10 install fails","moderationData":{"__ref":"ModerationData:moderation_data:3062398"},"body":"Hi Richard,I am having the same problem currently(trying to update from win 8.1 to 10). Could you please share the steps? And which version of the windows 10 version did you download?
Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"postTime":"2022-01-15T01:39:11.728-08:00","lastPublishTime":"2022-01-15T01:39:11.728-08:00","metrics":{"__typename":"MessageMetrics","views":5432},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:Windows10space/message:2978097/message:3062398","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzMDYyNTIxLDMwNjI1MjE","node":{"__ref":"ForumReplyMessage:message:3062521"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3062521":{"__typename":"ModerationData","id":"moderation_data:3062521","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3062521":{"__typename":"ForumReplyMessage","uid":3062521,"id":"message:3062521","revisionNum":1,"author":{"__ref":"User:user:1222067"},"readOnly":false,"repliesCount":2,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Windows10space"},"parent":{"__ref":"ForumReplyMessage:message:3062398"},"conversation":{"__ref":"Conversation:conversation:2978097"},"subject":"Re: Windows 10 install fails","moderationData":{"__ref":"ModerationData:moderation_data:3062521"},"body":"

Shark1210 I cannot remember the version number, but it was a much older version.  He provided me with a link to a location where I could select it was a listing of older updates.  I had asked him if there were older versions prior to the version that is currently version that is available to download via Microsoft's web page. Try contacting a support person.

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Richard2085 Ohkay! I managed to install it somehow,thank you for your reply! Take care 🙂

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Best regards","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-22T23:23:14.570-08:00","lastPublishTime":"2021-11-22T23:23:14.570-08:00","metrics":{"__typename":"MessageMetrics","views":5526},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:Windows10space/message:2978097/message:2996078","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745505307000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"windows10space","messageSubject":"windows-10-install-fails","messageId":"2978097","replyId":"2995904"},"buildId":"YK32GCbhJqbL-HLk4DLXM","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/external/components/ExternalComponent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Awindows10space&entity.id=message%3A2995904","strategy":"afterInteractive"}]}