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Richard2085's avatar
Richard2085
Brass Contributor
Nov 17, 2021

Windows 10 install fails

I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
  • Richard2085's avatar
    Richard2085
    Nov 23, 2021
    I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

    Thank you for all your support. It was gratefully appreciated.
Richard2085's avatar
Richard2085
Brass Contributor
I am trying to upgrade the installation from 8.1 to 10, keeping the applications and data. I believe doing a new installation would wipe everything out. That might be the last choice.
SalmanAhmed's avatar
SalmanAhmed
Steel Contributor
Nov 18, 2021

Hi Richard2085 

Upgrading Windows 10 from Windows 8.1, you need to run setup manually from Windows Explorer, you don't need to boot your PC from the USB.

  • Richard2085's avatar
    Richard2085
    Brass Contributor
    Nov 18, 2021
    I downloaded the installation setup to a usb drive and ran the setup file from the usb drive within window explorer. It goes through the whole process and fails nears the end of the installation.

    The same thing happens when I download it to the pc and run it from the download directory.

    I did not try downloading by creating an iso for a cd.

    As I stated, I don’t know what to try next.
    • SalmanAhmed's avatar
      SalmanAhmed
      Steel Contributor
      Nov 18, 2021

      Richard2085 

       

      1. Please run disk cleanup from the below steps:

      Press Win + R and type Cleanmgr , select your drive c:

      Next window, select all options especially "Windows Update Cleanup", and click OK to start 

       

      2. Run cmd in elevated mode (Run as Admin), and execute the below commands step by step:

       

      chkdsk c: /f
sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

       

       

      The first command will scan and fix the errors on the system drive, the second will scan and fix system file corruption issues, third and fourth command will use DISM (Deployment Image Servicing and Management) tool to scan/restore the health of the windows installation image. 

       

      3. Run Windows 10 setup again.

       

      I hope these steps could be helpful for you, please do not hesitate to contact me for any further assistance, I will welcome the questions you may have.

      • Richard2085's avatar
        Richard2085
        Brass Contributor
        Nov 18, 2021
        I performed all the steps outlined and the same end result, " Windows 10 installation has failed."
        I really thought that we might have a solution, but failed at the same installation point after picking to install keeping apps and data.
        Any other thoughts?

        Thanks for your patience.

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