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KathyZab's avatar
KathyZab
Copper Contributor
Aug 03, 2023

My Laptop screen went blue and says Your device ran into a problem and needs to restart

It says We're just collecting some error info, and then we'll restart for you.  It then says 0% complete.  It has been like this for about an hour.  I can't restart it.

 

Can anyone help please?

    • KathyZab's avatar
      KathyZab
      Copper Contributor

      Deleted Thank you, that worked.  I had tried to restart it but that wasn't working.  This did though 🙂

       

      The laptop seems fine except that it's having trouble working out what a .docx file is.  Is it likely to do this again?  I just got a new laptop and have removed everything from the old one, which is the one with the blue screen error.  Would a factory reset prevent this recurring?

      • Deleted's avatar
        Deleted

        KathyZab  

        A new laptop requires a lot of updates - which it needs to download and install - it should be plugged in - and rebooted to install new drivers.

        It's just that your way of using - (too short working time) causes the problem - but I'm just guessing 🙂

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