Forum Discussion
My Laptop screen went blue and says Your device ran into a problem and needs to restart
It says We're just collecting some error info, and then we'll restart for you. It then says 0% complete. It has been like this for about an hour. I can't restart it. Can anyone help please?
Deleted Thank you, that worked. I had tried to restart it but that wasn't working. This did though 🙂
The laptop seems fine except that it's having trouble working out what a .docx file is. Is it likely to do this again? I just got a new laptop and have removed everything from the old one, which is the one with the blue screen error. Would a factory reset prevent this recurring?
A new laptop requires a lot of updates - which it needs to download and install - it should be plugged in - and rebooted to install new drivers.
It's just that your way of using - (too short working time) causes the problem - but I'm just guessing 🙂
- It's not the new laptop that had the blue screen, it's the old one that I'm busy transferring everything from. Most of my files are on the cloud so that's a big help 🙂