How to Recover an EarthLink Email Account

If you've lost access to your EarthLink email account, follow these official recovery steps. EarthLink accounts are often used with third-party email clients like Outlook, so regaining access is important.

Step 1: Use EarthLink's Webmail Recovery Tool

• Go to EarthLink's official website and click Sign In.
• Select Forgot Password? or Need help signing in?
• Enter your full EarthLink email address and the CAPTCHA shown.

Step 2: Verify Your Identity
EarthLink will ask you to verify ownership using one of these methods (if previously set up):

• Recovery email address – A code will be sent to your alternate email.
• Recovery phone number – A code will be sent via SMS.
• Security questions – Answer exactly as you set them up.

Step 3: Reset Your Password

• Once verified, create a strong new password (at least 12 characters, with uppercase, lowercase, numbers, and symbols).
• Confirm the password and save it securely.

Step 4: Regain Access in Microsoft Outlook (if needed)

• Open Outlook and go to File > Account Settings.
• Select your EarthLink account and click Change.
• Update the password to the new one.
• Ensure the incoming/outgoing server settings match EarthLink’s current IMAP/POP3 settings.

If you still can’t recover the account:

• Contact EarthLink Customer Support directly. They have a dedicated account recovery team.
• Be prepared to verify your identity with personal info (e.g., last billing date, full name on account).

Important Tips:

• Always log in directly via EarthLink’s website before updating settings in Outlook.
• Never share your recovery codes or password with anyone.
• Keep your recovery email and phone number up to date within EarthLink.