migrating the "private line number" feature in onprem sfb to teams

Question

Hi,I think its not uncommon for executive high heads with staff members assigned to them that they have the joy using an additional unpublished number so they can be reached directly without previously talking to an assistant that puts you call through.&nbsp;However, this unfortunately seems&nbsp; to be a an sfb onprem feature only.Q: Ist there a way do do something similar in Teams?&nbsp;We have thought about assigning one-member call queues to these folks, but we don't now how we can hide information about the existence of these "special private numbers".Anyone?

deleted · Answer

Hi Flens,Today, there's no native way to do this with Teams. One possible workaround is to create a Call Queue with the private line number, with the exec\manager\etc the only member of the Call Queue. That should ensure that any delegates that are setup for that user are not alerted for an inbound call as all call forwarding (including delegates) should be ignored for Call Queue calls.More on Call Queue setup here: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

flensman · Answer

thank you for your advise. Too bad that this feature isn't supported - as you can imagine, the "private numbers" are not meant to be publically available or published. So I'd say a Call Queue is not a good option. 🙂

deleted · Answer

No need to advertise call queue numbers if you don’t want to. Calls to these numbers will appear in analytics however (as opposed to private line numbers that didn’t)

flensman · Answer

ok, now I am curious... how do I prevent that the number can be found in Teams?

deleted · Answer

Hi FlensMan,&nbsp;Call Queues are not searchable within Teams (as least, no way that I'm aware of). A quick test in my tenant confirms that I am unable to search for resource accounts associated with Call Queues.&nbsp;You'll want to create a new Resource Account for a Call Queue:&nbsp;New-CsOnlineApplicationInstance -UserPrincipalName ra.cq.description@domain.com&nbsp;-ApplicationId "11cd3e2e-fccb-42ad-ad00-878b93575e07" -DisplayName "Description"&nbsp;License the resource account from the Teams Admin Portal - give it "Microsoft Teams Phone Standard - Virtual User (a free license used for Auto Attendant and Call Queue resource accounts that are to be configured with a PSTN number). Example:&nbsp;&nbsp;Give it a phone number (via PowerShell example here as I'm using Direct Routing to access PSTN network):Set-CsOnlineApplicationInstance -Identity ra.cq.description@domain.com -OnpremPhoneNumber +XXXXXXXXXXX&nbsp;Configure Call Queue from Teams Admin Centre, associate the Resource Account above and add exec\manager\whoever as the only member.&nbsp;Before going live, test for yourself to make sure number cannot be found, but I don't see how it could be. The Resource Accounts don't have mailboxes, shouldn't appear in GAL etc.&nbsp;&nbsp;

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migrating the "private line number" feature in onprem sfb to teams

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