migrating the "private line number" feature in onprem sfb to teams

Hi FlensMan,

Call Queues are not searchable within Teams (as least, no way that I'm aware of). A quick test in my tenant confirms that I am unable to search for resource accounts associated with Call Queues.

You'll want to create a new Resource Account for a Call Queue:

New-CsOnlineApplicationInstance -UserPrincipalName ra.cq.description@domain.com -ApplicationId "11cd3e2e-fccb-42ad-ad00-878b93575e07" -DisplayName "Description"

License the resource account from the Teams Admin Portal - give it "Microsoft Teams Phone Standard - Virtual User (a free license used for Auto Attendant and Call Queue resource accounts that are to be configured with a PSTN number). Example:

Give it a phone number (via PowerShell example here as I'm using Direct Routing to access PSTN network):

Set-CsOnlineApplicationInstance -Identity ra.cq.description@domain.com -OnpremPhoneNumber +XXXXXXXXXXX

Configure Call Queue from Teams Admin Centre, associate the Resource Account above and add exec\manager\whoever as the only member.

Before going live, test for yourself to make sure number cannot be found, but I don't see how it could be. The Resource Accounts don't have mailboxes, shouldn't appear in GAL etc.