Forum Discussion

Copper Contributor

Nov 17, 2022

Universal Print Windows Version 22H2

We are having issues with Universal Print with the latest Windows 22H2 the previous version did work. I know Microsoft put an issue with IPP printing can anybody elaborate on this and do we know when this might get corrected.

4 Replies

Larry2380
Copper Contributor
Nov 29, 2022
aakio We are having the same issue. Every other version of Windows seems to work except for Win 11 22H2. Print jobs will just say "Error" in local print queue, but won't even reach the Universal Print interface on Azure. Event viewer shows an error for Universal Print but it doesn't seem very helpful for troubleshooting. Hope an answer comes soon.

The description for Event ID 1 from source Universal Print cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
GetStringValue (printer-state-reasons) - not a string type: 0x12
APMon.dll
The locale specific resource for the desired message is not present
- Saurabh_Bansal
  Microsoft
  Dec 21, 2022
  Larry2380 - what kind of printer are you using? Is it registered using a Universal Print connector?
  
  have you opened a support ticket with Microsoft (link on Universal Print admin portal)?
  - Larry2380
    Copper Contributor
    Dec 21, 2022
    Saurabh_Bansal they are Xerox Versalinks B405's. We had a small change on this. We are using Xerox Workplace Cloud which creates a single Universal Print queue for all of our printers.
    
    If we just use the Universal Print connector and add a single printer, everything works fine. However, the Xerox Workplace Cloud single Universal Print queue is not working. We are suspecting it is an issue on Xerox's end and have a support ticket with them as well.

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Universal Print Windows Version 22H2","moderationData":{"__ref":"ModerationData:moderation_data:3686536"},"body":"

aakio We are having the same issue. Every other version of Windows seems to work except for Win 11 22H2. Print jobs will just say \"Error\" in local print queue, but won't even reach the Universal Print interface on Azure. Event viewer shows an error for Universal Print but it doesn't seem very helpful for troubleshooting. Hope an answer comes soon.

The description for Event ID 1 from source Universal Print cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

GetStringValue (printer-state-reasons) - not a string type: 0x12
APMon.dll

The locale specific resource for the desired message is not present

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Larry2380 - what kind of printer are you using? Is it registered using a Universal Print connector?

have you opened a support ticket with Microsoft (link on Universal Print admin portal)?

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Saurabh_Bansal they are Xerox Versalinks B405's. We had a small change on this. We are using Xerox Workplace Cloud which creates a single Universal Print queue for all of our printers.

If we just use the Universal Print connector and add a single printer, everything works fine. However, the Xerox Workplace Cloud single Universal Print queue is not working. We are suspecting it is an issue on Xerox's end and have a support ticket with them as well.

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