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Eric_Mammolenti's avatar
Eric_Mammolenti
Copper Contributor
Aug 20, 2024

Universal Print on Windows 11 Shared Multi-User Device

Hello,

 

We are using Universal Print all over our higher ed environment. For the most part, it has been working great when printers are deployed through Intune. We have discovered an issue recently when we try to use Universal Print on our Shared Multi-User Devices (such as computer labs). We recently upgraded all of these computers to new Windows 11 devices. The per-user Universal Printers do not seem to always show up on each user's profile. Around 40% of the time, when a user logs in, they get NO Universal Printers. In Intune, sometimes they get a 500 error code (see attached picture). On the device's event viewer, the error is something like this error code: "SetChannelOAuth failed. hr: 0x8001012d". 

  • Jimmy_Wu's avatar
    Jimmy_Wu
    Icon for Microsoft rankMicrosoft
    Aug 27, 2024
    Hi Eric,

    I would recommend that you file a support ticket with Microsoft so proper support and investigation can be done.
    For example, which Windows build was originally used before upgrading to Windows 11? Were the same users able to successfully use the same printer before the OS upgrade on the same physical Windows machine? Is the issue happening to the same set of users or the same user login account some times see the Universal Print printers and other times do not?

    A few things that may be worth double checking:
    - please make sure the user's Azure account is assigned a license that includes Universal Print (such as M365)
    - please make sure the user's Azure account has been granted access to the printer share of printer in question
    - please make sure the same Windows OS login account does not contain multiple "work or school" accounts.

    HTH,
    Jimmy
  • pooms50's avatar
    pooms50
    Copper Contributor
    Sep 02, 2024

    Eric_Mammolenti 

    I have exactly the same problem as described by you with the same error codes and the intermittancy of it.

    We have just started rolling out Windows 11 systems and the Universal Printing is new to us. Also we have shared computers (we're also an educational institute). The weird part is that which printers become available seems to be different per user though they all should have the same access.

    Did you already get any useful info back from your request?

    • Eric_Mammolenti's avatar
      Eric_Mammolenti
      Copper Contributor
      Sep 03, 2024

      pooms50 My first response from the Intune team was that if you have more than 3-5 printers being added at a time, it is a known bug that the printers are getting rate-limited when getting added. However, I told my support engineer that I am only trying to add two printers and they are looking into it still. Their full response below:

       

      This is due to a throttling issue with the Discovery service. When printers are installed via Intune, Windows client will contact the discovery.print.microsoft.com endpoint to discover and install the printers. Due to a throttling issue, some of the requests will timeout, and the printer will not be installed. The print trace of the client syncing the package will indicate that some printers failed to install.

      This issue is seen with as few as 3-5 printers in the Intune package.

      Bug opened for this issue: 42282663 - Printer Provisioning only installs a few printers if you have setup a lot of printers to be installed through Intune

      Errors indicating client is hitting the throttling issue:

      • Error 500 in the Portal for Intune package failing to install

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