Forum Discussion
Universal Print on Windows 11 Shared Multi-User Device
Hello, We are using Universal Print all over our higher ed environment. For the most part, it has been working great when printers are deployed through Intune. We have discovered an issue recentl...
Jimmy_Wu
Microsoft
MicrosoftHi Eric,
I would recommend that you file a support ticket with Microsoft so proper support and investigation can be done.
For example, which Windows build was originally used before upgrading to Windows 11? Were the same users able to successfully use the same printer before the OS upgrade on the same physical Windows machine? Is the issue happening to the same set of users or the same user login account some times see the Universal Print printers and other times do not?
A few things that may be worth double checking:
- please make sure the user's Azure account is assigned a license that includes Universal Print (such as M365)
- please make sure the user's Azure account has been granted access to the printer share of printer in question
- please make sure the same Windows OS login account does not contain multiple "work or school" accounts.
HTH,
Jimmy
I would recommend that you file a support ticket with Microsoft so proper support and investigation can be done.
For example, which Windows build was originally used before upgrading to Windows 11? Were the same users able to successfully use the same printer before the OS upgrade on the same physical Windows machine? Is the issue happening to the same set of users or the same user login account some times see the Universal Print printers and other times do not?
A few things that may be worth double checking:
- please make sure the user's Azure account is assigned a license that includes Universal Print (such as M365)
- please make sure the user's Azure account has been granted access to the printer share of printer in question
- please make sure the same Windows OS login account does not contain multiple "work or school" accounts.
HTH,
Jimmy
