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Alexander Fetscher's avatar
Alexander Fetscher
Copper Contributor
Jul 03, 2020

Output bin auto not working

Is there a way to troubleshoot the standard output bin?
I have a printer where the output bin is set to auto. If I print from there the job arrives at the printer, but I have to select the tray manually again at the Printer.


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  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Jul 04, 2020

    Alexander Fetscher This is most likely due to the printer driver that you are using not providing output tray as standard attribute. You can check details here for more details - https://docs.microsoft.com/en-us/universal-print/fundamentals/universal-print-connector-getting-print-options

     

    What printer and printer driver are you using? Is there an alternate driver that you can use for your printer? If yes - follow the steps here: https://docs.microsoft.com/en-us/universal-print/fundamentals/universal-print-updating-printer-driver-howto

     

    Thanks

    Saurabh

    • Alexander Fetscher's avatar
      Alexander Fetscher
      Copper Contributor
      Jul 06, 2020

      Saurabh_Bansal 
      Thanks for the reply, its an Ricoh IM C3000.
      First I took a Universal Printer Driver. But I changed it to the dedicated Driver for this model.
      Behavior is the same.
      I'm not quite sure what the critical parameters are in the diagnostic files.
      These are extracts from the individual files:
      LocalPcpt.xml:
      <psf:Feature name="psk:JobOutputBin">
      <psf:Option name="ns0000:PrinterDefault" />
      </psf:Feature>

      <psf:Feature name="psk:JobOutputBin">
      <psf:Property name="psf:SelectionType">
      <psf:Value xsi:type="xsd:QName">psk:PickOne</psf:Value>
      </psf:Property>
      <psf:Option name="ns0000:PrinterDefault" />
      <psf:Option name="ns0000:InternalShift" />
      <psf:Option name="ns0000:Internal" />
      <psf:Option name="ns0000:Internal2" />
      <psf:Option name="ns0000:FinisherUpper" />
      <psf:Option name="ns0000:FinisherShift" />
      <psf:Option name="ns0000:FinisherBooklet" />
      <psf:Option name="ns0000:LeftTray" />
      <psf:Option name="ns0000:FoldProof" />
      </psf:Feature>

      ServicePdc.xml:
      <psk:JobOutputBin psf2:psftype="Feature">
      <ns0000:Auto psf2:psftype="Option" psf2:default="true">
      <psk:FeedFace psf2:psftype="Property" xsi:type="xsd:QName">psk:FaceDown</psk:FeedFace>
      </ns0000:Auto>
      </psk:JobOutputBin>

       

      ServiceAttributes.txt:
      Attribute printer-output-tray: SimpleIppValue-Type:Keyword-Value:unsupported
      Attribute output-bin-default: SimpleIppValue-Type:Keyword-Value:auto
      Attribute output-bin-supported: SimpleIppValue-Type:Keyword-Value:auto

      are these the right parameters?
      Would it be great if you had a clue here?



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