Forum Discussion
Driver unavailable
I have seem to run across a bug.
I have universal print setup correctly with a print connector. I can add a printer and everything will work. however if I go to settings and remove the printer then attempt to add it back later it will get stuck at connecting and never add. if I check control panel it will report drive unavailable and the only way i can ever get that printer to ever add again is to log off the pc log in as and admin and delete the user profile and then sign back in and readd the printer. Anyone know why or how to fix this?
Device manager shows a Device unknown under printers and says the driver is not signed or not signed in the appropriate manner
This occurs on an AADJ device on both windows 10 21H1 and windows 11 22000.258
- Saurabh_Bansal
Microsoft
Are you re-adding printer on a connector (using the printer OEM's driver) or are you adding a Universal Print printer on user's device?
Recommend reaching out to Microsoft Support - https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview - I have a similar issue where after removing a Universal Printer, it can't be added again. When trying it just hangs on "Connecting". Any idea how to get it added again when this happens? I've tried removing it from the "Devices" section of "Bluetooth & Devices" and rebooting, but still, it won't add again.
- Saurabh_Bansal
petrozio2170 This seems like a Known Issue and it happens when a user tries to remove the printer when print queue still has jobs in it.
Philip_Demaree - do we have steps for clean-up documented anywhere?- I now seem to be able to get past this I did the following.
1. Open the print queues, delete any stuck jobs
2. Go to devices, delete any half-installed devices/printers
3. Restart the print spooler service.
4. Reinstall the Universal Printer.
Hope this helps someone else.
