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DeeeGee's avatar
DeeeGee
Copper Contributor
Jan 03, 2026

error when sharing list

Hi all, MS support was not helpful, so hope you can support me in how to fix.

My wife and I we are using private @outlook.com accounts. We are heavy users of todo and we have some shared lists between our accounts. So far all good, all fine.

Now if i create a new list, no matter if in browser, ios app, .... i have to switch to another list and to switch back to see the share button. If i click it, there is the error that a problem has occured and link can't get created. Please try again. If i do so, it works and a link is created.

If my wife then tries to open such link, she gets the question if she wants to access list XYZ like it should be and it always was. If she does it, there is an error "the list was not found, please contact the person who shared with you.

We have the exact behaviour if she tries to share with me. The exisitng, already shared lists, are running well.

Any idea or thoughts, how to overcome this issue? 
Greetings, Dennis

9 Replies

  • tobi_b's avatar
    tobi_b
    Occasional Reader

    I have the same problem no matter if I try to share old (longtime existing) lists or new created lists. I tested it on Android todo app and Windows web browsers with the same error message as described above.

    microsoft: One of the most important features of your "todo" does currently not work. I recommend to fix this bug with high priority. 

  • joergws's avatar
    joergws
    Occasional Reader

    I have exactly the same problem. On all devices, all operating systems, and regardless of the direction between the accounts.

    The strange error when generating the first link is also identical. My app on Android reports that joining was successful, even though the exact same joining error occurred. And indeed, the list wasn't shared.

  • LFDan's avatar
    LFDan
    Occasional Reader

    same problem.   

    why is microsoft not addressing this?

  • frank_t's avatar
    frank_t
    Occasional Reader

    I have exactly the same problem today between two of my MS 365 Family Accounts with all devices on the newest version of iOS 26 and the current version 2.161 of the app.

  • Des123's avatar
    Des123
    Copper Contributor

    Same here, 2 Android, 2 private accounts, sharing not possible in both directions. Existing and already shared lists are still working 

  • FreedomOverFees's avatar
    FreedomOverFees
    Copper Contributor

    I’m experiencing the exact same issue on a family account.
    Tried Android, browser, and Windows app – nothing works.
    This is quite annoying.

  • Nico1509's avatar
    Nico1509
    Copper Contributor

    I have the same issue. even within one family (account) we cannto share lists in "to do". 

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