Forum Discussion
Error with Teams Apps login
About 10% of our users are unable to log into our app from the Teams Windows Client. This does not occur on the Macintosh, IOS or Android.
When they attempt to log in, they are presented with a blank page and then Teams hangs. We found that doing an Office Repair seems to fix the problem.
We believe the issue is related to Microsoft's rollout of WAM and is specific to the Windows Teams client.
21 Replies
Hello I am following up for Ken on the progress of the white box issue happening to our customers that are in a hybrid envirement. I am able to reproduce this white box issue on my Laptop and I'm not in a hybrid environment. If you want to set up a meeting with me to troubleshoot I can let you know my available times. donkos
- donkos - Is it happening with custom app or the initial login of Teams client?
- This is happening on attempting to log into our custom app. We are using the "simple signon" code that we got from github (https://github.com/OfficeDev/microsoft-teams-sample-auth-node) It has been working for the past year; this intermittent signon problem began appearing about 2 months ago. Our app only uses tabs.
Can you check if user is having same behavior when doing Teams web client? Please check for console error. Refer this to check on Teams Desktop - Access DevTools on the desktop .
Let us know the microsoftTeams SDK version and Teams Desktop version that is installed.
