Forum Discussion
"Couldn't apply the scene. Try again later." error when trying to test a custom Together Mode scene
I'm using the https://dev.teams.microsoft.com/scenes/ to develop a custom Together Mode scene. When I click the "View in Teams" button and follow the steps to add the custom scene to my Teams client, I am able to successfully add the app. However, when I try to apply the scene during a meeting, I just get a purple banner appearing at the top of the screen saying "Couldn't apply the scene. Try again later." with a Dismiss button.
Thinking that there was something wrong with the scene I had created, I tried publishing the "Default Scene" and got the same error.
Has anyone successfully created one of these? I'm not sure what I'm doing wrong.
- We have raised a bug for the same, we will keep you posted on the updates.
16 Replies
Hello, I am having the same issue using both the default scene and custom scenes I've created. The solution noted does not provide any directions on how to troubleshoot.
The difference for me is that once I've gone and added the scene to my local teams client, it wants to take me to the app and gives me
Here is my custom scene: https://teams.microsoft.com/l/app/7b2bf0ce-6e07-4baf-a078-5dcc2b06694a?installAppPackage=true&appTenantId=bb6c3b6e-9ea1-4cd1-b811-787fb6e43914&source=app-scene-studio
ChetanSharma-msftMicrosoft
Ryan Steele - Could you please share the repro steps and the docs that you are following?ChetanSharma-msft I'm following the document here: https://docs.microsoft.com/en-us/microsoftteams/platform/apps-in-teams-meetings/teams-together-mode
Here are the steps I'm following:
- Open https://dev.teams.microsoft.com/scenes
- Click on Default Scene under Create a scene
- Click the View in Teams button in the upper-right
- On the View in Teams screen, click Preview in Teams. This opens a Teams launcher webpage which in turns opens the Teams desktop app
- In the Teams desktop app, a popup appears for the "Default Scene" app which displays a warning that this app isn't from your org's app catalog or the Teams store. After a few seconds, an Add button appears. Click the Add button
- Once the app has been added, join a meeting with multiple participants with their video turned on
- Click the three dots button in the meeting window and choose Together Mode
- Click the Change Scene button in the lower left
- From the list of scenes, select the newly added Default Scene from the list
Expected result: The newly added scene is displayed
Actual result: A purple banner appears along the top of the meeting window saying "Couldn't apply the scene. Try again later."
Ryan Steele - We tried with the default scene and we were able to change the scene successfully. We have checked in Teams Version 1.5.00.3970 (64-bit). Could you please confirm your version once?
