Forum Discussion
"Couldn't apply the scene. Try again later." error when trying to test a custom Together Mode scene
I'm using the https://dev.teams.microsoft.com/scenes/ to develop a custom Together Mode scene. When I click the "View in Teams" button and follow the steps to add the custom scene to my Teams client, I am able to successfully add the app. However, when I try to apply the scene during a meeting, I just get a purple banner appearing at the top of the screen saying "Couldn't apply the scene. Try again later." with a Dismiss button.
Thinking that there was something wrong with the scene I had created, I tried publishing the "Default Scene" and got the same error.
Has anyone successfully created one of these? I'm not sure what I'm doing wrong.
- We have raised a bug for the same, we will keep you posted on the updates.
15 Replies
ChetanSharma-msftMicrosoft
Ryan Steele - Could you please share the repro steps and the docs that you are following?ChetanSharma-msft I'm following the document here: https://docs.microsoft.com/en-us/microsoftteams/platform/apps-in-teams-meetings/teams-together-mode
Here are the steps I'm following:
- Open https://dev.teams.microsoft.com/scenes
- Click on Default Scene under Create a scene
- Click the View in Teams button in the upper-right
- On the View in Teams screen, click Preview in Teams. This opens a Teams launcher webpage which in turns opens the Teams desktop app
- In the Teams desktop app, a popup appears for the "Default Scene" app which displays a warning that this app isn't from your org's app catalog or the Teams store. After a few seconds, an Add button appears. Click the Add button
- Once the app has been added, join a meeting with multiple participants with their video turned on
- Click the three dots button in the meeting window and choose Together Mode
- Click the Change Scene button in the lower left
- From the list of scenes, select the newly added Default Scene from the list
Expected result: The newly added scene is displayed
Actual result: A purple banner appears along the top of the meeting window saying "Couldn't apply the scene. Try again later."
Ryan Steele - We tried with the default scene and we were able to change the scene successfully. We have checked in Teams Version 1.5.00.3970 (64-bit). Could you please confirm your version once?