Forum Discussion
Solved
Compliance recording bot call establishment delay
Hello, I have a compliance recording bot, running for US companies, declared in my tenant. Customers are complaining about long call establishement delays. When looking for Microsoft IP that chann...
@MaskedCucumber - Based on the issues you've described, it does seem like the problem is specific to the customer's tenant environment, especially since the bot works fine in other tenants.
- Compare Teams policies, compliance recording settings, and network configurations between the working and non-working tenants.
- Check for conditional access policies, network security groups, or firewall rules that might affect Graph API or media traffic.
Nivedipa-MSFT
Microsoft
Microsoft@MaskedCucumber - Could you please confirm if the above solution helped you in any way or are you still looking for more information?
Hello Nivedipa-MSFT​ ,
My bad, I forgot a global teams compliance recording policy on the test tenant.
I will conduct more tests with automatic transcription, but this is unlikely the cause of the issue here.
Regards,