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ydahal1285's avatar
ydahal1285
Copper Contributor
Jul 11, 2023

Call log does not show resource account name and Teams not showing call controls.

We have a resource account created with Bot Id and a phone number is assigned to the resource account. When a caller dials the phone number, the bot accepts the call and invites the MS Teams user using invite API (ms graph SDK). After the user connects with the caller and completes the call, the Call log shows up in the team's client. however, the call log shows up actual caller number instead of the resource account name. previously it used to show up resource account name instead of the caller number. Also, for those call log with resource account name, call control options i.e., hold, transfer appeared in team's client, and call without resource account name, call control does not appear.


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