Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, had done the factory reset and still unable to resolves the issues. Unable to find much resources online pertaining to this problem. The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). By the way we are using local AD and sync with Azure AD. Any suggestion on how to resolve this as we are going to used in Tuesday. Thanks.

Hello everyone, Issue has been mitigated. Please test and confirm Thank you, Cezar

cezarcretu Please keep us updated on this matter as to resolution and steps required.

Hi Cezar,It looks like the Teams for SurfaceHub app does not support modern authentication. Mine has stopped working again. I had originally excluded the account from MFA whilst setting up my Surface Hub but now that I've enabled MFA on the account it is not working again. Seems to work again once I exclude the account and restart the surface hub.We are contractually obliged by Microsoft to have all of our tenant accounts protected by MFA so we are completely stuck now. We can use the browser based version of Teams as a workaround but this not a great experience for the users to have to do this.These two threads explain the situation so it seems Microsoft is aware of this but still has no solution.https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/The-new-MFA-for-Partners-requirements-what-will-that-do-to-our/td-p/11161/page/2https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/Microsoft-Surface-Hub-and-MFA-Security-Defaults/td-p/14714

Tee Meng Jonathan Koh By the way, Using the the Hub Edge application and able to login the MS team and join the meeting with no issues. Therefore, I don't think it is the account issues.

Same issue here on a new Hub 2 that was set up for the first time yesterday.

Surface Hub 2 - Problem with Microsoft Teams

31 Replies

bkenney10
Copper Contributor
Aug 27, 2020
Tee Meng Jonathan Koh Hi...just wondering if there had been any progress on this? I am wanting to use my Surface Hub 1 to teach my classes and Teams just sits there with a blank screen. I am on a network with my school district and want to find out more info to take to our IT Department.
jono60
Copper Contributor
Mar 10, 2020
Maybe you need to look at this as a Hybrid Deployment Please take a look at this article https://docs.microsoft.com/en-us/surface-hub/hybrid-deployment-surface-hub-device-accounts
alankinane485
Copper Contributor
Jan 13, 2020
Same issue here. Just received a Surface Hub 2s and we've tried setting up with Azure AD join and then reset the surface hub and just went with a local admin account. Same issue with both setups.
- cezarcretu
  Microsoft
  Jan 13, 2020
  This is an outage and investigations are under way. The issue affects all newly deployed devices and new installations (factory reset). Please accept my apologies for the matter and hold on while we work on resolving this.
  
  Thank you,
  
  Cezar Cretu
  - Mike Shivtorov
    Copper Contributor
    Jan 14, 2020
    cezarcretu , i'm also waiting for a status update from you 😉
271719
Copper Contributor
Jan 12, 2020
Same issue here on a new Hub 2 that was set up for the first time yesterday.
Tee Meng Jonathan Koh
Copper Contributor
Jan 11, 2020
Tee Meng Jonathan Koh
By the way, Using the the Hub Edge application and able to login the MS team and join the meeting with no issues. Therefore, I don't think it is the account issues.

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Surface Hub 2 - Problem with Microsoft Teams

31 Replies

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