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Jon Calutan's avatar
Jon Calutan
Brass Contributor
Apr 23, 2018

Screenshot / Snapshot not working

Hello Hub Gurus

 

The screenshot/snapshot feature of our Surface Hub is not working.

 

Just want to check if you have experienced this kind of issue and what is the workaround?

 

I have reformatted the hub and it fixed the problem but the issue happens again after a week.

 

Please kindly advise if this is a known issue or bug. Thank you.

4 Replies

  • Jon Calutan's avatar
    Jon Calutan
    Brass Contributor
    Apr 23, 2018
    It is confirmed - there is NOW a conflict between the built-in Whiteboard and Whiteboard preview. I tried to install the WB preview on my other hub and screenshot started to fail. Remove the WB preview and screenshot worked. I have opened a case with Microsoft to get a better explanation about the cause.
    • Benjamin MARCH's avatar
      Benjamin MARCH
      Copper Contributor
      May 17, 2018

      Hi Jon,

       

      Did you ever get a reply from Microsoft about this issue? It's something we've just run into here in my organisation, and uninstalling the Whiteboard preview fixed the problem.

      • Jon Calutan's avatar
        Jon Calutan
        Brass Contributor
        May 17, 2018

        Hi Benj

         

        As per Microsoft, this is a known bug issue. The workaround is to remove the Whiteboard Preview for the snapshot to work.

         

        Hopefully, the known bug will be fix on the next major windows update.

         

  • Jon Calutan's avatar
    Jon Calutan
    Brass Contributor
    Apr 23, 2018
    I removed the Whiteboard Preview and the screenshot/snapshot is working now. I will try to replicate the issue on the other hubs.

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