Forum Discussion
Screenshot / Snapshot not working
Hello Hub Gurus The screenshot/snapshot feature of our Surface Hub is not working. Just want to check if you have experienced this kind of issue and what is the workaround? I have reforma...
It is confirmed - there is NOW a conflict between the built-in Whiteboard and Whiteboard preview. I tried to install the WB preview on my other hub and screenshot started to fail. Remove the WB preview and screenshot worked. I have opened a case with Microsoft to get a better explanation about the cause.
Hi Jon,
Did you ever get a reply from Microsoft about this issue? It's something we've just run into here in my organisation, and uninstalling the Whiteboard preview fixed the problem.
Hi Benj
As per Microsoft, this is a known bug issue. The workaround is to remove the Whiteboard Preview for the snapshot to work.
Hopefully, the known bug will be fix on the next major windows update.