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Anonymous's avatar
Anonymous
Oct 16, 2017

After log-in from welcome screen, I see my calendar and docs, but I can not open them

Hi,

It works in the way:

  • Sign-in starting from welcome screen – successful
  • When we want to open any doc/excel belonging to the user who successfuly signed-in, then Hub asks again for credentials and keep asking in the loop

System Model:              Surface Hub 84

OS Version:                10.0.15063 N/A Build 15063

 

Any idea how to resolve that ?

Thanks for your support

Regards

9 Replies

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Oct 17, 2017
    Hi Ireneusz

    Never seen this before. Can you confirm a few things please?

    - Is your company using Office 365? (I assume so as you're signing in and seeing documents)
    - Have you installed the latest cumulative update for your Surface Hub? (You can check this in Settings > Update & Security > Update History
    - Is your Surface Hub joined to Azure AD, on-prem AD, or using a local admin account?
    - Are you trying to open the document from the start menu or within one of the Office apps?

    Thanks
    Dan
    • Anonymous's avatar
      Anonymous
      Oct 17, 2017

      Hi Dan,

      - O365

      - access to Admin settings via Group in Azure AD

      - we are trying to open the document from the start menu - small windows which you see with calendar and files, once you logged in

      - Hub installed last Friday 13/10

       

      Thanks

      Irek

      • Anonymous's avatar
        Anonymous
        Oct 17, 2017

        Hi,

        This is what I got from MSFT support:

        "

        What you are describing is actually related to a bug that intermittently appears on some Surface Hubs. The development team has been working on it since early summer, and we have a tentative ETA of the second week of November for a fix.

        One thing I did want to make you aware of is that since the ability for users to log in to access their files and meetings on the Surface Hub is completely optional, you can disable that feature on the Hub, which should help to alleviate end-user complaints in the meantime. You can do so by going into Settings -> Surface Hub -> Power & clean-up.

        "

        Regards

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