Forum Discussion

Anonymous's avatar
Anonymous
Oct 16, 2017

After log-in from welcome screen, I see my calendar and docs, but I can not open them

Hi, It works in the way: Sign-in starting from welcome screen – successful When we want to open any doc/excel belonging to the user who successfuly signed-in, then Hub asks again for credentials ...
Anonymous's avatar
Anonymous
Oct 17, 2017

Hi Dan,

- O365

- access to Admin settings via Group in Azure AD

- we are trying to open the document from the start menu - small windows which you see with calendar and files, once you logged in

- Hub installed last Friday 13/10

 

Thanks

Irek

Anonymous's avatar
Anonymous
Oct 17, 2017

Hi,

This is what I got from MSFT support:

"

What you are describing is actually related to a bug that intermittently appears on some Surface Hubs. The development team has been working on it since early summer, and we have a tentative ETA of the second week of November for a fix.

One thing I did want to make you aware of is that since the ability for users to log in to access their files and meetings on the Surface Hub is completely optional, you can disable that feature on the Hub, which should help to alleviate end-user complaints in the meantime. You can do so by going into Settings -> Surface Hub -> Power & clean-up.

"

Regards

  • Chris Blake's avatar
    Chris Blake
    Copper Contributor
    Nov 14, 2017

    Seeing this behaviour on 2 of our 6 Hubs. Bit of a weird one as they're all set up identically. Fix incoming????

    • Chris Blake's avatar
      Chris Blake
      Copper Contributor
      Nov 16, 2017

      Seems that updates have changed the behaviour but the issue still remains.

      • Grant Yost's avatar
        Grant Yost
        Copper Contributor
        Feb 07, 2018

        Any update on this issue?

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Oct 18, 2017

    Nydia Cavazos Any chance this can be added to the known issues page if MSFT Support are aware and have been working on it?

     

    On that note, any chance any other known issues can be disclosed on that page? Would be good to know in advance if there are issues affecting the device.

    • Nydia Cavazos's avatar
      Nydia Cavazos
      Icon for Microsoft rankMicrosoft
      Oct 18, 2017

      Hi Daniel,

      I understand why you would like to know more. However, keep in mind that issues impact devices under different circumstances that are not common across all users and highly depend on specific configuration scenarios. As specifically mentioned in the webpage, we publish a subset of issues based on criteria. We definitely evaluate adding more and will update that when appropriate. 

      To get a look into what has been solved, please go to the Surface Hub update history webpage.

       

      Thank you!

      Nydia

      • Daniel Hudson's avatar
        Daniel Hudson
        Iron Contributor
        Oct 18, 2017
        Hi Nydia

        No problem, thank you for addressing this :)

        D

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