Forum Discussion
After log-in from welcome screen, I see my calendar and docs, but I can not open them
Never seen this before. Can you confirm a few things please?
- Is your company using Office 365? (I assume so as you're signing in and seeing documents)
- Have you installed the latest cumulative update for your Surface Hub? (You can check this in Settings > Update & Security > Update History
- Is your Surface Hub joined to Azure AD, on-prem AD, or using a local admin account?
- Are you trying to open the document from the start menu or within one of the Office apps?
Thanks
Dan
Hi Dan,
- O365
- access to Admin settings via Group in Azure AD
- we are trying to open the document from the start menu - small windows which you see with calendar and files, once you logged in
- Hub installed last Friday 13/10
Thanks
Irek
Hi,
This is what I got from MSFT support:
"
What you are describing is actually related to a bug that intermittently appears on some Surface Hubs. The development team has been working on it since early summer, and we have a tentative ETA of the second week of November for a fix.
One thing I did want to make you aware of is that since the ability for users to log in to access their files and meetings on the Surface Hub is completely optional, you can disable that feature on the Hub, which should help to alleviate end-user complaints in the meantime. You can do so by going into Settings -> Surface Hub -> Power & clean-up.
"
Regards
Seeing this behaviour on 2 of our 6 Hubs. Bit of a weird one as they're all set up identically. Fix incoming????
