Forum Discussion
stuck at 0% processing
Uploaded to Stream an MP4 video created in Skype for Business, size about 146MB, length about 40 minutes, upload was successful but processing did not proceed beyond 0% after a long wait/leaving to do other tasks.
Took this MP4 video and re-encoded it using Handbrake, this resulted in a smaller file (40MB in size). Upload was successful, but again stuck at 0% processing.
Took another random MP4 video, size is 47MB, 10 minutes long, uploads fine but again stuck at 0% processing.
Other things tried: delete video and try again, publish
Help me determine if I am the problem or Stream is the Problem.
Thank you,
M
That seems a bit longer than normal, but not outside the realm of possblity, depending on how much other traffic is going in the data center you are connected to.
Marc Mroz I see you are an active member of the community. Do you have any feedback for the latest replies to this post?
- Having the same problem. 10 minute video has been professing for about 1 hour, still at 0%.
It's a big issue for us teachers creating content during distancing and for students who are also asked to create videos back. Hope there'saa solution soon.
Has anybody figured out of there's an appropriate way to go around?
ThanksF_Cravioto Please open a ticket. In the meantime, cancel and retry until it works.
Max Donner this is where I have issue with 365 as an end-user. It is quite cumbersome for non-IT knowledge workers to navigate the escalation process of their internal technical support to have someone with authority/relationship to open a support ticket with Microsoft. Unable to find quick remedy, these workers often turn to shadow IT solutions (e.g. YouTube, Vimeo, in this case). I really wish Microsoft had a way to help enterprise end users with their O365 issues without having to ask an administrator to open a ticket. /rant
- Same for me. Have deleted and re-tried a couple of times, to no avail. Latest attempt with ~5MB file has been at 0% for over an hour. Has worked fine all week. Ive been perfecting the workflow for getting our CEO weekly video out to all staff and the day before the big reveal, it stops working! Aggghhh!
- mpdouglas Of course this decides to break when working on a project for the CEO! I suggest you submit a support ticket for this asap-
Log in to O365 > Admin Center > Support > New Service Request
-though I imagine MS cloud infrastructure is currently being hammered by increased Internet use as a result of COVID-19.
- I have same issue, I've been waiting for 1 hour and half
- Thank you for your participation. Make a support ticket-
Log in to O365 > Admin Center > Support > New Service Request
-and report your findings please.
Max
Having the same issue today. It's not the first time its happened and its very frustrating.
Same for me when I tried today. Tried to upload a bunch of smallish mp4's (30-80MBs) and some were ok but most were sitting at this status:
Give us a few more minutesThis video is still being processedGuess I need to find out how to contact MS (as per the previous posts stating we need to contact them to do something).
Hope I don't have to do that everytime I need to upload videos.
- Jarod_of_NZ
I apologize for the late response and lack of detail in my past post. I believe the most direct method for contacting support is this:
Log in to O365 > Admin Center > Support > New Service Request
Max
I have also faced the same error before. I contact the MS Stream support team. They helped me to overcome this error. I raise a ticket on the official Microsoft website. They helped me with the issue. I would recommend you to do the same. This error generally occurs when there is a bug in MS Stream. This can be corrected from their end only. I hope my answer is helpful to you!
Regards,
LewisLewis-H thanks for sharing. I just came here to add my voice to the pile of others who are having this issue.
Sounds like MS needs to improve how Stream handles bulk imports. As anyone transitioning to this product will no doubt hit this frustrating wall.
Do any product members hang around this forum?
- AlexH980 Maybe Dwyane George can help? I see they are a regular in the Stream Service Updates forum.
Lewis-H This is wonderful news, thank you for your feedback. I hope others find it helpful, too!
We are having this issue as well
Having the same issue. Thought it was me. I'm trying to start a web series at work and everything has been a battle. Hopefully the war is over soon. Stuck on 0% i hope Microsoft fixes this issue.
- The problem remains. The videos my daughter uploads for her school assignments take a week to process.
- Not sure what the problem is. I just uploaded a 2 1/2 hour video yesterday, and while it took most of the day to upload and process, it works fine. can you explain the specifics of your video? File size, format is it an mp4, where is it being uploaded from?
Matt Piscatelli I'm experiencing the same issue and the irony is that the video I'm uploading is announcing a training session to talk about how to use Microsoft Stream. #meta
I am experiencing the same issue today - thank you to everyone for sharing your experiences. At least I know I am not alone in the very long wait for processing to complete.
Max Donner this seems to still be an issue. Yesterday's 2 minute video never did process. Stream timed out overnight. I was able to come in this morning and delete and upload the video several times and finally it processed and we were able to view it. Today, we are again stalled out at 0%. I wish there was a way for me know if we are doing something wrong or if there is a problem with our connection or an issue with Stream. It is very frustrating! I would greatly appreciate any tips or hints on this issue. Thank you!
shannonann66 Wish I could help. My take is that whatever server farm Microsoft Stream lives on, it can't always handle the load.
For all who are affected, it may be good to open up a support case through the O365 admin portal- even if it only happens once. I imagine enough cases opened would create incentive for them to look at it more closely.
I'm glad this thread continues to be useful to other people!
