Forum Discussion
Call Queue Time in Seconds not Minutes
Enhancement Suggestion: I think it would be better to have the call queue caller wait time be editable in seconds, not minutes. Currently, as minutes, the least amount of time that can be selected ...
We are in a deployed state, using S4B in real time throughout the organization. I can tell you that as of today, the system will not work in any time less than 1 minute (60 Seconds). 1 minute is a long time to wait for someone to answer the phone. Our plan is to give each call group 20 seconds to answer or the call is being transferred to the next tier.
Hi,
yes I agree, we are in the same situation. We would like it to be editable in secs not minutes as this is too long for a customer to hold on.
