Delays when trying to answer an incoming call cloudpbx
I'm having multiple reports of multiple sites/tenants having an strange issue with trying to answer a call. When they get an incomming call, this can be direct or call queue transfer, there is a delay when they try picking up the call. I.E. I get an incomming call. I get a new Skype for business notification. I click on that notification to answer the call and there is a long delay and the call never establishes. This is happening for different users, different sites as well as for different tenants. All users are using Cloudpbx. Personally I have not been able to catch this in action yet. Without purchasing expressroute for these sites, what are my options to speed up this pickup time? What could be the cause of these type of delays? Does the notification of a new call come in on a different port or does it follow the normal sip ports. -I know audio and video data comes in on completely different ports. (In the 50000 range) Has anyone else ran into this yet? One customer is using Polycom bToe setup and the other is using softphones.
Missed call email notifications
Hi, I have some users in a Cloud PBX only enviroment who are receiving missed call email notifications. I have unchecked the 'Send an email message to my Inbox when i miss a phone call' option in the portal's General mail settings which i think used to work but has no affect currently. Does anyone know if these can be turned off?
Call Que time set to 15 seconds but taking 30+
I'm setting up a PSTN calling for my company, this is all online. I have two call queues setup. The first one is set to ring reception for 15 seconds. When this times out it forwards to a second call queue that rings reception + Accounting for 15 seconds. When the second queue times out it is sent to a auto attendant. The call queues are set for 15 seconds but are taking about 35 seconds to time out when testing. All of the other time settings seam to get honored, 0 seconds. The 45 seconds settings take about 1 min 5 sec. Is anyone else experiencing this? Can it be modified through powershell? Thanks for any help!
Skype for Business Online to Skype for Business Online migration (O365 tenant to tenant migration)
Hi, We are consolidating multiple Office 365 tenant to single tenant and we are using 3rd party tool (BitTitan), please let us know what are the process to migrate the Skype for Business online to Skype for Business online. Thanks!Delay with rings after another user answers a call
We have a long standing issue we are currently working with Microsoft on but it does not appear like they have been much help with this. I figured I'd see if anyone else is experiencing this issue as well. I have an incoming number routing to an auto attendant, then to a call queue then to 5-10 users in my Cloud S4B system. The Cloud PBX system has about 6 call queues doing this function. If someone, in the call queue, picks up the phone it may continue ringing other users in that call queue even though someone answered that call. We have updated to the latest Office 365 on every computer and we are using Jabra headsets or Polycom phones using BTOE connections to Skype for business. Again, all software and firmware is up to date at these locations experiencing the issue. I've recreated the auto attendants and call queues with no changes. I have put in optimizing for Skype for business using the the suggested IP addresses to whitelist in the firewall (https://docs.microsoft.com/en-us/office365/enterprise/urls-and-ip-address-ranges?redirectSourcePath=%252farticle%252f8548a211-3fe7-47cb-abb1-355ea5aa88a2) Has anyone else ran into this issue or have any suggestions on what i could try next?Following a PSTN call flow through Skype for business Cloud PBX
Has anyone been able to successfully follow a PSTN Call flow through the Skype for business system when AT or Call queues are in place? I'm having a tough time following the call to the user with the reporting data being given to me. This is for Skype for business Cloud PBX only.
Call Queue Time in Seconds not Minutes
Enhancement Suggestion: I think it would be better to have the call queue caller wait time be editable in seconds, not minutes. Currently, as minutes, the least amount of time that can be selected is 1 minute. This is too long for some customers. Please change to have call queue wait time in seconds.ebook on Selecting a Skype for Business Recorder
https://numonixrecording.com/wp-content/uploads/2018/01/Selecting-Skype-4B-recording-solution-ebook.pdf Learn the following about selecting a S4B recording solution: 1. Types of recording - Internal, PSTN, Conference, Remote Agent, Mobile, Federated Voice/Video/Chat 2. Security access 3. Interoperability - including which versions of Lync, codec support.. 4. Methods of data capture - Edge, Media Relay, Standard Packet Capture 5. And more...
