Forum Discussion
Technical Issue during AB-900 Beta Exam - Pearson VUE Queue System Failure - Case #14052082
Hello Support Team,
I am writing to request assistance regarding a technical issue I experienced during my AB-900 Beta Exam appointment on January 2nd, 2026.
I had a voucher providing an 80% discount valid exclusively for that date. I successfully completed the check-in process on time, and my system passed all pre-exam requirements. However, I was placed in a waiting queue with 24 people ahead of me. After waiting for over 15 minutes, the system displayed a "Reschedule" button. When I clicked it, no dates were available, and I was unable to return to the exam session.
I immediately contacted Pearson VUE support via chat. Despite following their instructions to restart the check-in process, the system blocked my access, stating it was past the allowed start time.
I opened a formal case with Pearson VUE, and their final resolution (Case #14052082) was that I should reach out to Microsoft Support for further guidance and a "new authorization," as they claimed they could not provide a new voucher for this expired promotion.
I prepared extensively for this certification and I was unable to take it due to a failure in the Pearson VUE proctoring queue system. Since the original voucher has now expired, I kindly ask for a new voucher or authorization so I can reschedule and take the AB-900 exam at the discounted rate I previously paid for.
Exam: AB-900 Date: January 2nd, 2026 Pearson VUE Case Number: 14052082
Thank you for your time and assistance.
6 Replies
This situation is usually handled by the exam sponsor rather than the testing provider. Since the problem happened after check-in and was caused by the queue system, it should be considered a technical failure and not a missed appointment. Make sure to keep all case numbers, chat transcripts, and timestamps, and reference them clearly when following up. You should ask specifically for a new authorization or voucher based on a documented technical issue during the scheduled exam window. These cases are often resolved manually once all details are reviewed.
Thank you for the insightful advice! It’s good to know this is treated as a technical failure. Since you mentioned the exam sponsor handles this, do you happen to know the best support channel or specific Microsoft contact for these authorization issues? I want to make sure my case reaches the right team. Thanks again!
Hi,
You should contact the exam sponsor’s support first, since they handle new authorizations or vouchers. If the sponsor is Microsoft, use the Microsoft Certification Support portal and select the exam delivery or technical issue option. Include your case number and timestamps so it reaches the right team.
Hope that helps.
This isn't support - use https://aka.ms/credentialssupport
The link you provided is for business purposes.
Thank you.Which isn't really relevant information as that is the certification support channel.
