Technical Issue during AB-900 Beta Exam - Pearson VUE Queue System Failure - Case #14052082

Hello Support Team,

I am writing to request assistance regarding a technical issue I experienced during my AB-900 Beta Exam appointment on January 2nd, 2026.

I had a voucher providing an 80% discount valid exclusively for that date. I successfully completed the check-in process on time, and my system passed all pre-exam requirements. However, I was placed in a waiting queue with 24 people ahead of me. After waiting for over 15 minutes, the system displayed a "Reschedule" button. When I clicked it, no dates were available, and I was unable to return to the exam session.

I immediately contacted Pearson VUE support via chat. Despite following their instructions to restart the check-in process, the system blocked my access, stating it was past the allowed start time.

I opened a formal case with Pearson VUE, and their final resolution (Case #14052082) was that I should reach out to Microsoft Support for further guidance and a "new authorization," as they claimed they could not provide a new voucher for this expired promotion.

I prepared extensively for this certification and I was unable to take it due to a failure in the Pearson VUE proctoring queue system. Since the original voucher has now expired, I kindly ask for a new voucher or authorization so I can reschedule and take the AB-900 exam at the discounted rate I previously paid for. 

Exam: AB-900 Date: January 2nd, 2026 Pearson VUE Case Number: 14052082 

Thank you for your time and assistance.