Forum Discussion
Technical Issue during AB-900 Beta Exam - Pearson VUE Queue System Failure - Case #14052082
This situation is usually handled by the exam sponsor rather than the testing provider. Since the problem happened after check-in and was caused by the queue system, it should be considered a technical failure and not a missed appointment. Make sure to keep all case numbers, chat transcripts, and timestamps, and reference them clearly when following up. You should ask specifically for a new authorization or voucher based on a documented technical issue during the scheduled exam window. These cases are often resolved manually once all details are reviewed.
Thank you for the insightful advice! It’s good to know this is treated as a technical failure. Since you mentioned the exam sponsor handles this, do you happen to know the best support channel or specific Microsoft contact for these authorization issues? I want to make sure my case reaches the right team. Thanks again!
Hi,
You should contact the exam sponsor’s support first, since they handle new authorizations or vouchers. If the sponsor is Microsoft, use the Microsoft Certification Support portal and select the exam delivery or technical issue option. Include your case number and timestamps so it reaches the right team.
Hope that helps.