Forum Discussion
Technical Issue during AB-900 Beta Exam - Pearson VUE Queue System Failure - Case #14052082
Hello Support Team, I am writing to request assistance regarding a technical issue I experienced during my AB-900 Beta Exam appointment on January 2nd, 2026. I had a voucher providing an 80% dis...
Thank you for the insightful advice! It’s good to know this is treated as a technical failure. Since you mentioned the exam sponsor handles this, do you happen to know the best support channel or specific Microsoft contact for these authorization issues? I want to make sure my case reaches the right team. Thanks again!
Hi,
You should contact the exam sponsor’s support first, since they handle new authorizations or vouchers. If the sponsor is Microsoft, use the Microsoft Certification Support portal and select the exam delivery or technical issue option. Include your case number and timestamps so it reaches the right team.
Hope that helps.