Forum Discussion
Word online opens the old version of document from SharePoint library
I have updated a Word document in SharePoint document library. When I open the document in Word 2016 desktop, I can see the newest version. But if I open the document in Word online, I see the old v...
Just curious if anyone has found a workaround for this issue. I don't have the folders listed below to clear any cache from, however, the web version opens an older document than the desktop version. Kirsi Karhula
Devan85 - Make sure to show hidden folders in Explorer view. We've also seen this issue with Project, Word and Excel files. Clearing Office cache has been the only solution.
Jef Meyer - I was able to show the hidden files and delete the cache, however, this problem still exists. I had a folder named 16.0 instead of 15.0 as described, not sure if that makes a difference or not though.
