Why is sharepoint online broken and when are they going to fix it?

It's hard to understand how the centerpiece of office365 could actually experience this type of malfunction for this long - what on earth could possibly have happened that they couldn't have seen coming.   all we get is 1984 double speak on the "advisory" - and the best is you cant comment on them - probably because the back end is sharepoint which is broken at the moment - oh the irony