Forum Discussion

Iron Contributor

Sep 17, 2020

Weird Sync issue with SharePoint Online and One User

I have one user that continues to run into the same issue where files and folders stop syncing to SharePoint Online. The steps in the troubleshooting support doc for "stop and start sync" or "unlin...

Bronze Contributor

Sep 18, 2020

Jeff Harlow

Here are the limitations on sync -

https://docs.microsoft.com/en-us/office365/servicedescriptions/sharepoint-online-service-description/sharepoint-online-limits

Even if the user is not hitting any of them you will find a slowing down of the client with 300GB synced. I would suggest figuring out a way to sync less, the files/projects she is working on in the next week for instance and the rest are not synced.

Jeff Harlow

Iron Contributor

Sep 18, 2020

Andrew Hodges

Thanks. Yeah, she is not syncing 300GB of data but as of right now she has 29 sites that she is syncing. And with that, Her OneDrive Sync never seems to complete (always syncing). I looked over the limitations and I do not see any that she would be running into. She has 120K files in total which is far below the 300K limit but I do feel that there is a limitation that is either not documented or something Microsoft is not aware of. I doubt the average user has more than 2-3 sites at a given time but the way we are handing our files; this particular user is not the norm.