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ClaudeV2240's avatar
ClaudeV2240
Copper Contributor
Aug 03, 2022

We couldn't authenticate with the credentials provided organizational account

Hi guys,   I'm lost here. Tried EVERYTHING. Not sure where the issue is. I keep on coming across the error (see attached "Picture1.png"). I have tried:   Clearing permissions (see attached "Pic...
onedrive
Permissions
SharePoint Online
Bharath Arja's avatar
Bharath Arja
Iron Contributor
Aug 03, 2022

ClaudeV2240 May be your old credentials were cached by Office in Windows credential manager. Clear any office related cached credentials from your credential manager. Check out this article on how to access credential manager https://support.microsoft.com/en-gb/windows/accessing-credential-manager-1b5c916a-6a16-889f-8581-fc16e8165ac0 

Select Windows credentials -> Clear any that are office related. Good luck!

  • ClaudeV2240's avatar
    ClaudeV2240
    Copper Contributor
    Aug 04, 2022

    Hi Bharath Arja thanks but that did not work.  Even cleared my cache and cookies in my browser... just to be sure!

    • ganeshsanap's avatar
      ganeshsanap
      MVP
      Aug 04, 2022

      ClaudeV2240 Are you unable to login to windows office account?

       

      Did you try removing Microsoft OneDrive cookies from credential managers (can be seen in Picture 4)?

      Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

      • ClaudeV2240's avatar
        ClaudeV2240
        Copper Contributor
        Aug 04, 2022
        Hi ganeshsanap, thanks but that did not work as well. Any other ideas?

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