Forum Discussion
Users having problems accessing external 0365 Sharepoint, okay for me (admin)
Paul Stratford Try the below procedure and let me know your feedback.
1. Add the external user email domain into your SharePoint Online environment. (Go to SP Admin Center -> Sharing Settings)
2. Share the folder with external user(s) work accounts. If you miss step 1, then you may see 'Your organization does not allow sharing with outside' kind of error.
3. SharePoint will send an automatic email to the external user (no-reply@sharepointonline.com). Ask user to accept this invitation and create a Microsoft account if user don't have one (the username should be same as the email address to which user received this invitation). Before clicking the link in the invitation, user need to logout of all other active accounts (including gmail) on browser.
4. After step 3, the user will have access to the documents in the folder.
5. If user still have issues after creating the MS account, then you can share the URL of the folder directly thru email. Ext. user then needs to sign-in using MS account credentials to access files.
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If in case, the auto-link doesn't work after successful creation of MS account, then share the direct link of the document/folder to the external user and ask to sign-in using MS account credentials. That should work.
ellan1537 I've edited the original post to make it clearer that we're the company receiving the link.
ellan1537 This seems like the standard set up for us to share our files - that's already working for us.
Are you suggesting this as a fix for my internal users accessing a third party's 0365 SP?
i.e. Are you saying that the addition of the external user (the one that's trying share their document) to the Address Book will form a relationship with the external domain that will somehow also unstick authentication of our users with their tenant?
