Forum Discussion
Users can't view or access a specific item in library
I hope someone can help me, as I am at the end of my ressource.
There is one specific file from my library that some users can't view in the list and access.
It's not only that is not accessible, they just can't see it on their list at all.
There was a shared link that changed the permission, so I removed it and inherited the parent permission. That probably worked for some users (I couldn't confirm by myself that they didn't see it previously) but not everyone.
I checked the permission for that file and compared it to another file they can see and access and it's identical. So what the hell is going on ?
I have attached two screenshot for the same user for different files. RE-06 doesn't work but RE-07 work.
Thank you if any one can help.
- For anyone wondering, I have not figured out why it was like that.
But after downloading, deleting and uploading back, it's working. Unfortunately, you loose the historic data etc.. for it.
I hope it won't come back, or can understand what happened, as I don't like to "patch" stuff without understanding what the true cause is.
