Forum Discussion

Michele Crivellari's avatar
Michele Crivellari
Brass Contributor
Jan 04, 2019

"Upload" Ribbon button issue

Hi all.

In one of my customers Site Collection, i'm experiencing this issue: 

 

There's no "Upload->File" button.

This DL has a custom CT, but it always have worked in these months.

 

Any ideas?

 

Thanks, 

Michele

Document Library
SharePoint Online
  • Fred Y's avatar
    Fred Y
    Steel Contributor
    Jan 04, 2019

    Hi, Michele Crivellari. 

    Couple of things to check:

     

    • Whether it happens for a particular file only - possibly an item permission issue
    • Whether it happens for all users
    • Whether it happens for this specific library only 
    • Whether it happens for this site collection only

    Fred

    #FredO365tips

     

    • Michele Crivellari's avatar
      Michele Crivellari
      Brass Contributor
      Jan 04, 2019

      Hi Fred, thanks for the answer.

      After receiving the request from a customer's Key User, I tried with SP Admin User (my user) with same result.

      So, it's not depending on that. Also, I found that this behaviour is replicated through all the DLs in the site, even the "Standard" ones, Documents and Site Assets.

      It's a communication site.

      • jcgonzalezmartin's avatar
        jcgonzalezmartin
        MVP
        Jan 04, 2019
        I recommend here to open a support ticket because this behavior is not expected...the upload button does not depend on any possible customization you have done in your document libraries by adding custom content types

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