Forum Discussion
Unable to open Shared Documents in desktop app
Today I reset my password on my Office 365 account. Now, although I can access our SharePoint online site, I cannot open documents in the library in their native desktop app. It get an infinite authentication cycle - enter username, enter password, repeat forever. This happening in all browsers. it is not happening to co-workers.
I have tried logging out of Office 365, deleting the saved password from the browser, deleting anything O365 related from credential manager. The site collection is in my Trusted Sites.
I don't know what else to do.
2 Replies
- Might be a stupid first question but have you tried loggin out of Windows (if you use Windows) and logging back in again?
paulwillen yes. I did. I finally fixed it. I tried getting to the document from the back door - I opened up Excel and then tried to open the document by browsing to it on a mapped drive. I was asked to authenticate, but only once. Feeling hopeful, I went back to the Shared Document library of my Office 365 site and was then able to open the document in my desktop app without issue. I documented this so hopefully when I have to change my AD password again in a few months, I will remember this solution. Ugh.
Well it appears I was premature. I can open and refresh, but it won't let me save back to the Sharepoint site.
