Forum Discussion
Unable to create document from custom content type, using document template
If we create a content type in the Content Type Gallery and specify a document template URL, the content type cannot be used to create a new document in a library using the "New" menu (after pulling ...
Hi,
Our problem appears to have been resolved. Microsoft Support carried out a sync with our tenant and Content Types with Custom Templates are now working for new sites. Not all recently creates sites have automatically repaired, but after updating content types locally from the Site back to the Content Type Hub the custom templates, began working again.
Our problem appears to have been resolved. Microsoft Support carried out a sync with our tenant and Content Types with Custom Templates are now working for new sites. Not all recently creates sites have automatically repaired, but after updating content types locally from the Site back to the Content Type Hub the custom templates, began working again.
Is that something we can do it by own or I need to contact Microsoft to perform the sync? Can you please share some more insights or steps to do this?
Hi, you will need to rise this with Microsoft via the M365 tenant administrator. Microasoft will them be in contact to assist.aakashdmaurya
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide